Frequently Asked Questions
Everything you need to know about your Renee Cosmetics experience
Are Renee Cosmetics products cruelty-free?
Yes, we are proud to be a 100% cruelty-free brand. None of our products or ingredients are tested on animals.
How long does shipping take?
Standard shipping typically takes 3-5 business days for domestic orders. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
Due to hygiene reasons, we only accept returns on products that are damaged or defective upon arrival. Please contact our support team within 48 hours of delivery to initiate a claim.
Do you offer international shipping?
Currently, we ship to most major countries. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
Are your beauty products dermatologically tested?
Yes, all our products undergo rigorous dermatological testing to ensure they are safe for all skin types, including sensitive skin.
What payment methods do you accept?
We accept all major credit cards, debit cards, PayPal, and various digital wallets to ensure a seamless checkout process.