Returns & Exchanges
At Renee Cosmetics, we want you to be completely satisfied with your beauty experience; however, due to the nature of our products, we offer returns only for damaged or incorrect items within 48 hours of delivery.
Initiate Request
Contact our customer support team via email or our contact form with your order number and clear images of the product received.
Quality Inspection
Once your request is submitted, our quality assurance team will review the documentation to verify the damage or shipment error.
Product Pickup
Upon approval, we will schedule a reverse pickup from your original delivery address at no additional cost to you.
Replacement or Refund
After the returned item arrives at our warehouse, we will dispatch a fresh replacement or process a refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing